Choosing the Right Corporate Travel Agency
When evaluating your business travel management system, the million-dollar question to ask is: how do you know if your travel agent is a good fit for your business? How can you separate a good choice (let’s face it, most of them can do the job) from your best choice?
Below are a few things to take into account as you choose you’re your corporate travel agent:
On Services: My Rationale Explained
When you met the people in the agency, what impression do you have of them? Did they perform their jobs with passion and enthusiasm? Staff engagement is an essential factor in providing top level customer service, so if you don’t see their eagerness early on, this could be a serious sign of what’s to come, if you decide to actually hire them. That’s the reason you have to visit the agency in person, meet the people there, and get a first-hand experience of their service.
The Art of Mastering Agents
If saving time and cash is your goal for using online functionalities, then it’s good to get an actual picture of what other customers are currently getting, and how much online advantage they have. Most importantly, make sure the agency’s online system accommodates all aspects of travel (rail, airline, hotels, etc.) with the same efficiency.
One-stop Content Source
Most travel agencies need to work with at least one GDS (global distribution system), a computer system where you can find rates and other relevant content. However, only some of them let you access additional content channels, like those you can use for bookings. When evaluating agencies, choose one this covers this – that is, by putting everything you need in one place to make things very convenient for you.
Edge of Technology
You want to know who’s in control of the technology used by the agency. Is it actually a single solution as claimed, or does it rely on third-party software? If the booking process is very easy to operate and works for all types of travel as previously mentioned, then it is a single solution. Easy-to-use online tools lead to a much higher adoption rate.
Pro-active account management is the secret to a long and productive working relationship with your corporate travel agent. This will help you reach your business travel objectives, both short term and long term. By scrutinizing your booking patterns and pinpointing likely behavior changes, your account manager will be able to provide valuable assistance. Whether it’s making and advanced booking, renegotiating corporate rates, changing your booked tickets’ flexibility, tweaking your policies on business travel or changing suppliers, all these things can give you a more optimized travel management system.